Last Updated: 31-03-2026
At OweJewel, customer satisfaction is important to us.
Return Policy: We accept returns only in the case of damaged products. If your product arrives damaged, please contact us within 24 hours of receiving your order to initiate a return. To be eligible for a return, the product must be unused, and in the same condition as you received it. The product must also be in the original packaging.
Exchange Policy: If you need to exchange a product due to a size issue, please contact us within 24 hours of receiving your order. We will assist you with the exchange process. Please note that exchanges are subject to product availability.
Process: To initiate a return or exchange, email us at support@owejewel.com. We will provide you with further instructions.